Service

Office Supply Order Processing
Buffalo Office Supply sales is a team of professionals available to work with you, your purchasing department and accounts payables group, to create a seamless order flow. A convenient online ordering system with quick order, shopping list and user specific functionality for regularly purchased products is available. We'll also happily accept orders via FAX and telephone. For special needs, please call our customer service team. Click here for a quick FAX order form.

Buffalo Office Supply can offer usage and activity reports; cost center and budget allocation by department; tracking PO usage, unique statement formats and administrative order approvals. Please feel free to inquire about special needs.

Customer Service:
716-512-3638 / Fax: 716-299-2044

Payment Methods
Buffalo Office Supply Corp. customers have two choices when processing payments for their account.
See below for terms.

• Net 30 days, Click here for credit application
• Credit Card (Visa, MC, Discovery & Amex)

Merchandise Returns
Our Customer Service Department stands ready to assist to make the returns process as easy as possible. Contact our customer service team within 30 days of your purchase. Click here to contact Buffalo Office Supply Customer Service.

DELIVERY SHORTAGES AND DAMAGED ITEMS MUST BE
REPORTED WITHIN 48 BUSINESS HOURS OF DELIVERY.

Two easy steps will ensure a smooth returns process. These steps pertain to ANY and ALL Returns.

1. Call or email our Customer Service Department for approval. Please have the following information available:
   A. Your account name
   B. The invoice number
   C. Quantity to be returned
   D. Manufacturer part number
   E. Reason for the return
   
   
2. Our customer service department will issue an RA(return authorization) and call tag for pick up.

Buffalo Office Supply offers a full refund on all items* from our Full Line Annual Catalog returned within 30 days of original order on order-errors, damages and mis-ships. All packing materials must be complete and included and item in resellable condition; for damaged or defective items, all packing materials must be complete.

• Machines, furniture and electronic equipment require complete packaging and paperwork for return, and may be subject to unique return requirements and restocking fees. Please check with customer service for more information on your specific situation.
• Items requiring assembly are non-returnable once assembled.
• Custom items are non-returnable.
• For special order items from outside our full-line catalog, return privileges vary; please call customer service for information.

Buffalo Office Supply offers an 85% refund on all undamaged and resellable items from our Full Line Annual Catalog returned after 30 days but within 60 days of original order. For order-errors and mis-ships, all packing materials must be complete and included and item in resellable condition. Defective items older than 26 days fall under manufacturer's warranty; please refer to your warranty information.

Buffalo Office Supply can offer no refund on items from our full-line catalog beyond 60 days from original order.

Delivery
Buffalo Office Supply typically delivers next day for orders placed before 12PM EST. Please contact customer service directly if next day delivery is a necessity for your order.

• Orders under $50.00 may require a $10.00 handling charge.
• Fed-Ex priority delivery may incur an additional charge.
• Some Furniture and other large item deliveries may require additional charges.